The Contact Engagement Score is a numerical value that tracks how actively a contact interacts with a business. Each interaction impacts the score based on predefined rules. Positive actions like link clicks or payments increase the score, while negative actions like email bounces or unsubscribes reduce it. This ensures the score accurately reflects a contact’s engagement level.

This feature allows users to select specific contacts, customize the relevant information columns, and download a .csv file. This exported file can be used for transferring contacts between accounts, importing them into another system, or for other purposes, making contact management more efficient and hassle-free.

Adding additional email address fields when creating or editing a contact.